So, after being in Yahoo for about 1.5 year, I finally got a laptop … Not sure what to think about it though (ie. why it took so long to get a laptop) …

Anyway, having the laptop was so much trouble (at least in the beginning!). First, I had problems with the docking station. The entire screen would freeze after using it for a while … then the laptop started crashing on me. Eventually, over the weekend, the laptop would not boot at all. I think the disk crashed. I blamed the disk crash to Microsoft. The only thing that I did was I cleaned up my Outlook mailbox, since I had about 32000 messages in one of mailbox folders that I dont really need anymore, so I deleted all of it. Now, I’m wondering if that caused the disk corruption!
So, off to Customer care, I go, first thing on Monday morning. Well, there was about 10 people or so ahead of me, so I had to wait. There we 2 people in Customer care helping out folks w/ various laptop problems. Finally, it was my turn … and it was a bad disk, so I had to turn in the laptop for them to look at. I didn’t get a loaner so I had to figure out a way to get some work done …. (now, I’m thinking that maybe I should ask for my desktop back! ).

Fortunately, my laptop was ready to be picked up the following day with a brand new hard drive! I was told to pick it up at customer care. So, off I went to customer care again. When I got there, there were about 15 or so people ahead of me! I told customer care that all I needed to do was to pick up a laptop, and do I need to wait ? .. I was told ..”sorry but you have to wait”. So, I was there pretty much the whole morning .. Oh well, there goes the whole morning .. what the heck, i was already behind with my work anyway … what’s a few more hours ? …

I dont know if customer care is always this busy but there has to be a way to expedite things better .. Maybe have an express line or something for folks whose problems do not require a lot of time to diagnose/fix/etc …

The laptop that I got was new too .. It’s an HP .. and so far it has been very good and I’m happy with it .. after such a rocky beginning!